Road side assistance was surprised they didnt provide us with a card but they said it wasn’t the first time this happened to SIXT. We spend our entire weekend calling sixt and trying to fix the problem and no one was helpful until sunday someone at sixt customer service connected us to road side assistance. We rented the car from friday to sunday and could only use it saturday morning to get to where we needed to but then could not return back. We had to idea this was how the system worked for electric car no one at sixt customer service would explain this. SIXT was suppose to provide us with this and did not. Charging stations across EU only accept a charge card that is mailed to the resident of the car. I hope that the fault of the branch staff will not be reflected on me.A world-class company like Sixt should work with staff who can communicate properly with their customers.I hope that the penalty for this mistake will not be reflected on me and the deposit taken from my card will be fully refunded to my account.Īug 2022 They provided us with and electric car with no way of charging it and we realized this when we were already in Belgium 5 hours away from where I was staying. When I received the vehicle, I took its photos and videos of the damaged areas.After returning the vehicle, the vehicle was not re-checked with me and the damages on the day I received the vehicle were tried to be reflected to me within 1 hour.Back to the branch When I wanted to show the damage photos I took on the day I received the vehicle, the vehicle had already been given to another customer. Sep 2022 The first vehicle I received from Sixt Amsterdam branch had a gear problem.When I wanted to deliver the vehicle to the branch, they claimed that there was no problem and even if they took delivery of the vehicle, my money would be burned and they would not be able to give me a new vehicle.As a result of my intense insistence, staff spoke with the branch manager and exchanged the vehicle.
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